Will you be at PPS next week? If so, come to my Friday session! I promise you will learn something, take some great tips and tools away, and return to your practice saying, “we have to do what John is talking about.”The best is yet to come… at PPS
What I am really excited to discuss is The Best Therapy Experience® platform. It’s a unique platform that aligns everyone in a company, regardless of your number of employees, locations or position someone has. It locks everyone into one cohesive team, reinforcing clarity and consistency with every employee and customer that comes through your door. Even better, it eliminates management and reinforces peer to peer accountability.
PPS 2016 is almost here! The team at Clinicient is looking forward to seeing you there, so stop by our booth, #515. Hoping to chat with a team member? Schedule a session today before spots fill up.
The Best Therapy Experience (BTE) program packet contains everything the client, therapist, and client manager (receptionist) need throughout each and every client visit to your clinic and ensures a full course of treatment. It’s total branding…. which we really need in our industry!
Every one of us wants to have a great experience, no matter what we are doing. Go to a Dunkin’ Donuts, Starbucks or Apple store and you know exactly what you are going to get. Their product and services are predictable, consistent and dependable. Can you say that about yours? I can’t wait to share in detail The Best Therapy Experience Platform with you – but you have to come to my Friday session.
Why you need the D.O.S. method
The D.O.S. tool. It’s so easy to learn, to teach your employees, and implement into your practice. This is one method physical therapy schools should definitely be teaching.
When someone comes to your practice for help, you better be able to deliver “client perceived value” or they will drop off and never finish a full course of treatment. But you have to know how to do it with this proven method.
- Dangers—What are the biggest dangers your client is currently facing that need to be eliminated in order for them to achieve their goals?
- Opportunities—What are the biggest opportunities to focus on and capture once someone’s dangers are eliminated?
- Strengths—What are your client’s biggest strengths and how will reinforcing and maximizing these lead to their greatest level of confidence, skills, and capabilities?
Health issues are very difficult to navigate. People are looking for guidance. Before you can help someone, you need to get inside their mind and find out what worries them, excites them, and why, and you will jump-start the healing process for them. First, though, you need to drill deep and ask them the right questions.
You know when you have built a lifelong relationship when the client finishes a full course of treatment and becomes a repeat client. Here are the three most important ingredients to building a lifelong relationship with your client. If any of the ingredients are missing, the relationship will not sustain itself.
So I hope to see you at my session – and if you read this blog, come up and tell me! Either way, we are all going to have the opportunity to hang around with some really awesome people, tremendous energy, and knowledge. It will be so much fun and I can’t wait. See you there!
CEO, Physical Therapy & Sports Rehab, Inc.
A 35-year industry veteran, John co-founded the New England Physical Therapy Network (NEPTN) and has developed and trademarked several innovative programs and platforms of standardization and consistency concerning care & clinical optimization to transform the industry. He is also the author of “The Best Therapy Experience”, a book advising physical therapists on how they can provide value and build life-long relationships with their clients. Speaking at Clinicient’s Empower events in Los Angeles-2014, Chicago and keynote in Boston-2015 describing best practices for running a physical therapy organization and optimizing consumer lifelong relationships.
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